We experience a lot of things inside the workplace – the interaction with your workmates are endless and it can only go in two directions. It’s either you made things work out and work in peace and great camaraderie or both ends up in conflict and create bad energy in the work place. With the conflict, you might end up getting threatened by a workmate, or be put in a situation where you are on edge and uncomfortable. Or, you could also receive a threat from an unsatisfied client – and when things do not go how the clients want it to go, a troublesome occurrence may happen. You may inquire with an employee on what to do with this situation, but it is important to figure out how to handle these threats, how to analyze the risks and how to simmer down on a threatening situation. As an employee and being in the service sector, one must always do the things that would avert the crisis, and not pour fuel to the flame.With these we encounter risks that are hazardous to the staff and the client. They can hold potential losses for anything that the company holds dear which can be people, assets, information, or reputation, etc.
Groups of people specialize and get hired upon situations that have potential of creating a very negative energy in the workplace. There are organizations who specialize in averting crises that involve different threats in the workplace like: stalking, violence, targeted violence and racism, to name a few. The first line of defense to these situations are staff intervention when done properly and effectively – a troublesome situation can be well-avoided. Therefore, it is highly critical and useful if the staff members are trained to respond to situations where crisis can arise from. Staff members must be trained to respond quickly to threats, and it is imperative to remain calm in these situations. Staff members should also learn how to quickly seek assistance and never take anything lightly – all threats must be sought after with extreme precaution.
There must be policies and procedures that should be set by the company to be able to help the staff members to procure their own employee threat assessment effectively and efficiently. There is an organization called TAT that can help assess and edit the policies and conditions that are set by the company. It is very important for these policies to be highly effective in threat management. Some of their guidelines in defining the policies are:
- Ensuring that all the parties are secure, both staff and client
- to make certain that the investigation that will be done is non-biased and highly resourceful
- planning and strategically implementing an action plan
- Consistent documentation
- and making sure that the safety of the organization afterwards
The company members should follow their set policies. And they should do this with all their might to be able to avoid situations where the company might be at risk. Following the set and tested guidelines might be the key to keeping peace in situations that are potentially destructive.